Help & FAQ

Choo is a cozy companion for your meals. Mochi, a baby tortoise, eats with you and paces your bites, so your body has time to notice it's full. After a meal you can check in on how you feel, keep a streak, and grow a little garden.

• Bite Timer is hands-free: Mochi takes a bite every few seconds and you follow along.
• Bite Buddy works the same way, but you tap after each bite and Mochi reacts.
• Meal Timer is just a meal clock with gentle check-ins.

Vibrations only work while Choo is on screen; that's an iOS limit. With the phone locked, cues play as soft sounds. If you turn on Respect the silent switch in Settings, they arrive as notifications instead.

Yes. Your account has no name, email or password, and only you can read your meals and check-ins. Usage data is anonymous and never includes how you felt, your notes or your health answers. Choo has no ads. The Privacy Policy has the details.

On your current phone, go to Settings › Account & backup and choose Back up with Apple. On the new phone, tap I've used Choo before on the welcome screen and sign in with the same Apple ID.

In Choo, go to Settings › Account & backup › Delete account. This erases your pet, meals, check-ins and answers from your phone and our servers, and it can't be undone. It doesn't cancel a subscription (see below).

Go to Settings › Eating & your health › Forget my health answers. They're cleared on your phone and in your account, and you switch to the general program.

Go to Settings › Privacy and turn off Share anonymous usage data.

Insights on how your pace and your fullness go together, your full history, a custom pace for every meal, Plus shells, plates and places, and a monthly gift. Every meal with Mochi, and your own data, stay free.

Eligible new subscribers get a 7-day free trial. The app shows whether you're eligible before you start, and reminds you 2 days before it ends.

Go to Settings › Choo Plus › Restore purchases, signed in to the same Apple ID you bought it with.

Subscriptions are managed by Apple: on your iPhone go to Settings › your name › Subscriptions › Choo. For refunds, visit reportaproblem.apple.com.

No. Choo offers general guidance, not medical advice. If your doctor, dietitian or surgeon gave you different instructions, follow theirs.

Choo has gentler programs for both, with a pause partway through the meal to check in with how you feel. Follow your care team's guidance first, and adjust the pace in Settings if they gave you specific instructions.

Choo is about pace, not restriction. If you're in recovery, check with your care team before using pacing tools. In the US you can reach the National Eating Disorders Association; elsewhere, findahelpline.com lists free support.